At Tanawal Mart, customer satisfaction is our priority. If you’re not completely happy with your purchase, this Refund and Returns Policy explains how you can request a return or refund.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in its original packaging with all tags and accessories included.
Non-Returnable Items
For hygiene and safety reasons, certain items such as opened earbuds, neckbands, and other audio products that have been used cannot be returned unless they arrive damaged or defective. Clearance and final sale items are also non-returnable.
How to Request a Return
To start a return, please contact our customer support team through our Contact Us page with your order number and the reason for the return. Our team will guide you through the next steps, including where to send your item if required.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 7 to 10 business days to your original payment method, or as store credit where applicable. If you paid via Cash on Delivery, refunds will be issued via bank transfer, Easypaisa, or JazzCash to the account details you provide.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product so we can arrange a replacement or refund at no extra cost to you.
Return Shipping
If the return is due to our error, such as a wrong or defective item, we will cover the return shipping cost. For other returns, the customer is responsible for the cost of shipping the item back to us.
Contact Us
If you have questions about a return or refund, reach out to our support team through our Contact Us page and we’ll be happy to help.