This Shipping Policy explains how Tanawal Mart processes, ships, and delivers your orders across Pakistan.
Order Processing Time
Orders are typically processed and handed over to our courier partners within 1 to 2 business days of confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Delivery Timeframes
Delivery usually takes 3 to 5 business days for major cities and 5 to 7 business days for other areas across Pakistan. Delivery times may vary during sales events, holidays, or due to courier delays beyond our control.
Shipping Charges
We offer a flat-rate shipping fee on orders across Pakistan, and free shipping on orders above Rs. 2,999. Local pickup may also be available for select locations at checkout.
Order Tracking
Once your order has been shipped, you will receive tracking information by SMS or email. You can also check your order status anytime on our Track Order page.
Delays and Issues
While we work hard to ensure timely delivery, delays can occasionally occur due to weather, courier disruptions, or high order volumes during sales. If your order is significantly delayed, please contact our support team and we will help resolve the issue.